Roomer Luxury is a registered trading name used and powered by Secret Escapes Ltd for and on behalf of Roomer Luxury

COVID-19 update for US members

As more and more governments issue new advice in response to the global outbreaks of COVID19, we understand that you, our members want clarity about how this will impact you.

We are working as fast as possible to understand what it means for all our members with affected bookings.

  • • If you have an imminent booking that is affected by COVID19, please do not travel.

  • • If you have a past booking dated between 1st March and today, please look out for further email updates.

  • • If you are traveling before April 30th, we are prioritizing you: We will be contacting you to discuss your options (if we have not already).

  • • If you are traveling after April 30th: Please do not contact us.*

* We know you also need help, but we are looking after members due to travel on earlier dates at this time. We plan to contact you as soon as possible with more specific information on your options. Please continue to monitor your emails and phone messages (including checking spam folders and voicemail).

Need to contact us urgently?

Please use this form to do so. It helps us help you faster:

Our customer service team is working around the clock to support our members at this unprecedented time and we appreciate your patience.
Every member will be contacted and looked after, in order of departure dates.

The Secret Escapes Team

We'd love to help

We're totally committed to finding our members exclusive rates at the best hotels around the world. We’re also committed to ensuring you have all of the information and support you need to make your booking and prepare you for your trip.

Our price guarantee makes booking with us easy – being safe in the knowledge you're getting the best price means you don't need to shop around. However, we know you may have questions, special requirements or need further information about a particular sale, and we also just love getting feedback in general.

If you're considering booking, have a question about an existing booking, have any other questions – or would like to leave feedback for the team – you can also use Customer Help to contact our dedicated support team:

844-9-SECRETESCAPES (1-844 9 732738) (8am - 6pm EST, seven days a week)

For press inquiries or to speak to our marketing team, please email